{"id":11,"date":"2021-11-27T14:47:42","date_gmt":"2021-11-27T20:47:42","guid":{"rendered":"https:\/\/www.wellogi.com\/cursos\/?page_id=11"},"modified":"2025-10-08T09:55:13","modified_gmt":"2025-10-08T15:55:13","slug":"refund_returns","status":"publish","type":"page","link":"https:\/\/www.wellogi.com\/cursos\/refund_returns\/","title":{"rendered":"Pol\u00edtica de Reembolso y Facturaci\u00f3n"},"content":{"rendered":"\n<h2 class=\"wp-block-heading has-text-align-center\"><strong>I. Declaraci\u00f3n de cumplimiento.<\/strong><\/h2>\n\n\n\n<p>Wellogi S.A. de C.V., en cumplimiento con la <strong>Ley Federal de Protecci\u00f3n al Consumidor (LFPC)<\/strong>, los <strong>Lineamientos para el Distintivo Digital de PROFECO<\/strong>, y la <strong>Ley Federal de Protecci\u00f3n de Datos Personales en Posesi\u00f3n de los Particulares<\/strong>, establece las siguientes pol\u00edticas de reembolsos y facturaci\u00f3n aplicables a sus productos digitales.<\/p>\n\n\n\n<p>Estas pol\u00edticas garantizan <strong>transparencia, claridad y protecci\u00f3n de los derechos de los consumidores<\/strong>, conforme al art\u00edculo 56 de la LFPC y las mejores pr\u00e1cticas de comercio electr\u00f3nico.<\/p>\n\n\n\n<p><strong>II. Pol\u00edtica de Reembolsos.<\/strong><\/p>\n\n\n\n<ol start=\"1\" class=\"wp-block-list\">\n<li><strong>Naturaleza del producto.<\/strong><br>La plataforma <em>Wellogi Academy<\/em> ofrece productos y servicios 100% digitales, como cursos, lecciones, ex\u00e1menes y materiales complementarios. Debido a esta naturaleza digital, los reembolsos no aplican de manera general, salvo en los casos expresamente se\u00f1alados a continuaci\u00f3n.<\/li>\n\n\n\n<li><strong>Casos en los que aplica el reembolso.<\/strong><br>El usuario podr\u00e1 solicitar reembolso en los siguientes supuestos:\n<ul class=\"wp-block-list\">\n<li>Pago duplicado de una misma suscripci\u00f3n o transacci\u00f3n \u00fanica dentro del mismo mes, en la misma cuenta de usuario.<\/li>\n\n\n\n<li>Errores recurrentes que impidan el acceso a los cursos, lecciones, ex\u00e1menes o trabajos finales, imposibilitando el uso adecuado del servicio.<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li><strong>Alcance del reembolso.<\/strong>\n<ul class=\"wp-block-list\">\n<li>Los reembolsos se aplicar\u00e1n \u00fanicamente al mes o per\u00edodo espec\u00edfico solicitado, asi como al producto especifico solicitado.<\/li>\n\n\n\n<li>El reembolso se procesar\u00e1 mediante el mismo m\u00e9todo de pago utilizado en la transacci\u00f3n original, dentro de un plazo m\u00e1ximo de 15 d\u00edas h\u00e1biles desde la validaci\u00f3n de la solicitud.<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li><strong>Datos del usuario.<\/strong><br>El usuario puede optar por la eliminaci\u00f3n de sus datos personales tras la cancelaci\u00f3n de su suscripci\u00f3n y\/o de su perfil de usuario. Para m\u00e1s informaci\u00f3n sobre la gesti\u00f3n de datos, consulte nuestras Pol\u00edticas de Privacidad.<\/li>\n<\/ol>\n\n\n\n<p><strong>III. Pol\u00edtica de Facturaci\u00f3n.<\/strong><\/p>\n\n\n\n<ol start=\"1\" class=\"wp-block-list\">\n<li><strong>Emisi\u00f3n de comprobantes (Invoices).<\/strong><br>Los comprobantes generados autom\u00e1ticamente al concluir cada pedido y enviados como archivos adjuntos al correo electr\u00f3nico confirmatorio, constituyen documentos v\u00e1lidos para efectos fiscales internacionales fuera de M\u00e9xico.<\/li>\n\n\n\n<li><strong>Uso fiscal de los comprobantes.<\/strong><br>El usuario o cliente deber\u00e1 entregar los invoices a su contador o asesor fiscal, quien determinar\u00e1 la deducci\u00f3n aplicable seg\u00fan la legislaci\u00f3n del pa\u00eds y el tipo de persona jur\u00eddica del contribuyente.<\/li>\n\n\n\n<li><strong>Responsabilidad del usuario.<\/strong><br>Wellogi Academy no se responsabiliza por la interpretaci\u00f3n o aplicaci\u00f3n de los comprobantes en declaraciones fiscales fuera de M\u00e9xico. La correcta integraci\u00f3n de los invoices a la contabilidad y deducciones fiscales corresponde al usuario o su representante fiscal.<\/li>\n\n\n\n<li><strong>Facturaci\u00f3n dentro de M\u00e9xico.<\/strong><br>Los usuarios que requieran factura fiscal en M\u00e9xico deber\u00e1n solicitarla dentro del mismo mes de la compra, enviando un correo a contacto@wellogi.com, adjuntando las capturas de pantalla que comprueben la transacci\u00f3n. Wellogi generar\u00e1 la factura conforme a los datos fiscales proporcionados por el usuario.<\/li>\n<\/ol>\n\n\n\n<p><strong>IV. Atenci\u00f3n a usuarios.<\/strong><\/p>\n\n\n\n<p class=\"has-text-align-center\">Wellogi responder\u00e1 a las solicitudes en un plazo no mayor a 5 d\u00edas h\u00e1biles, conforme al art\u00edculo 76 bis de la LFPC.<\/p>\n\n\n\n<p><\/p>\n\n\n\n<p class=\"has-text-align-center\">Comun\u00edcate a community@wellogi.com<\/p>\n\n\n\n<div data-wp-interactive=\"core\/file\" class=\"wp-block-file\"><object data-wp-bind--hidden=\"!state.hasPdfPreview\" hidden class=\"wp-block-file__embed\" data=\"https:\/\/www.wellogi.com\/cursos\/wp-content\/uploads\/2023\/07\/Contrato-de-Adhesion.-Prestacion-de-Servicios-Educativos.-Formato-tipo.-PROFECO.-Wellogi.pdf\" type=\"application\/pdf\" style=\"width:100%;height:600px\" aria-label=\"Incrustado de Contrato de Adhesion. Prestacion de Servicios Educativos. Formato tipo. PROFECO. Wellogi.\"><\/object><a id=\"wp-block-file--media-c9871e1d-3cc7-4546-8ada-080e532062b1\" href=\"https:\/\/www.wellogi.com\/cursos\/wp-content\/uploads\/2023\/07\/Contrato-de-Adhesion.-Prestacion-de-Servicios-Educativos.-Formato-tipo.-PROFECO.-Wellogi.pdf\">Contrato de Adhesion. Prestacion de Servicios Educativos. Formato tipo. PROFECO. Wellogi<\/a><a href=\"https:\/\/www.wellogi.com\/cursos\/wp-content\/uploads\/2023\/07\/Contrato-de-Adhesion.-Prestacion-de-Servicios-Educativos.-Formato-tipo.-PROFECO.-Wellogi.pdf\" class=\"wp-block-file__button wp-element-button\" download aria-describedby=\"wp-block-file--media-c9871e1d-3cc7-4546-8ada-080e532062b1\">Descarga<\/a><\/div>\n","protected":false},"excerpt":{"rendered":"<p>I. Declaraci\u00f3n de cumplimiento. Wellogi S.A. de C.V., en cumplimiento con la Ley Federal de Protecci\u00f3n al Consumidor (LFPC), los Lineamientos para el Distintivo Digital de PROFECO, y la Ley Federal de Protecci\u00f3n de Datos Personales en Posesi\u00f3n de los &hellip;<\/p>\n<p class=\"read-more\"> <a class=\"more-link\" href=\"https:\/\/www.wellogi.com\/cursos\/refund_returns\/\"> <span class=\"screen-reader-text\">Pol\u00edtica de Reembolso y Facturaci\u00f3n<\/span> Leer m\u00e1s \u00bb<\/a><\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-11","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.4 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Pol\u00edtica de Reembolso y Facturaci\u00f3n - Wellogi Academy<\/title>\n<meta name=\"description\" content=\"Pol\u00edtica de Reembolso sobre los pagos de las suscripciones de Wellogi Academy y de todos los cursos contenidos en la misma.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.wellogi.com\/cursos\/refund_returns\/\" \/>\n<meta property=\"og:locale\" content=\"es_MX\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Pol\u00edtica de Reembolso y Facturaci\u00f3n - 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